Transparency

Welcome to our unique Transparency Page. This page has been eagerly anticipated by our team, and we are thrilled to share our analytics and take transparency to a whole new level. While many companies make claims, we are ready to back up our words with action.

On this page, you will have convenient access to assess our online presence on platforms like Google and Yelp. We provide analytic reports that summarize our overall communication with owners, tenants, and vendors. Additionally, you can find a summary of our pricing, copies of our management agreement, and more. We are dedicated to keeping this page regularly updated, including anticipated changes to our management agreement, allowing you to plan ahead.

Utah Property Solutions is built upon three fundamental principles: Integrity, Transparency, and Service. This page serves as yet another demonstration of our unwavering commitment to transparency.

In the know!

In a saturated market with over 60 property management companies in Utah, we strive to distinguish ourselves by providing exceptional care for property owners and ensuring the satisfaction of tenants. Here are some key factors that differentiate us from the competition:

Achievements

As part of our ongoing commitment to our valued owners and residents, we're excited to share some of our recent achievements and plans for 2024.

In the past year, we introduced our landscaping monitoring plan, which has been a game-changer for property owners. This plan allows owners to select a landscaping option that works best for them and their goals. Some of the options include a weekly lawn care service during the cutting season and a bi-weekly drive-by inspection. If you're interested in learning more about these options, click here.

The implementation of this plan has significantly enhanced our control and oversight of lawn health. As we approach summer, our landscape monitoring is in full swing, and you'll notice these costs reflected in your owner statements. Owners who have opted into this program can rest assured that we're caring for their lawns, ensuring overall lawn health, and avoiding any dead lawns. This proactive approach is just one of the many ways we protect your valuable assets.

Another change we started to implement last year is bringing more maintenance in-house. In the past, we have used third-party vendors to help us with any maintenance-related items. By bringing maintenance in-house we have been able to provide an even better more streamlined experience to owners and residents. This strategic move allows us to handle maintenance issues more swiftly and efficiently, reducing resolution times and ensuring resident satisfaction. It also streamlines our move-out and onboarding processes, minimizing vacancy periods and ultimately saving our owners money.

In our commitment to transparency, we are preparing to update our pricing structure this year. While we have maintained competitive rates in recent years, adjustments are necessary to ensure that we continue to deliver the highest level of service and uphold our commitment to providing an unparalleled property management experience. If you have any questions or concerns about these upcoming changes, please do not hesitate to contact us.

At Utah Property Solutions we're dedicated to delivering exceptional service and maximizing the value of your investment. Thank you for entrusting us with your property management needs.

If you have any questions regarding the updates and information above please feel free to reach out to us and we will be happy to answer any questions you have.

How did we do?

Click to rate your experience with Utah Property Solutions

Company KPIs

Part of our commitment to transparency is sharing some of our Key Performance Indicators. On a regular basis we have property owners call us and one of their top 3 concerns is “how long is going to take to hear back from someone if my myself of a resident calls or emails?”. “I call my current property management company and I never hear back from them.”. Well, click the links below and see for yourself. Our email/ticketing system tracks everything from how long it takes us to open an email, reply and resolve.

HIGHLIGHTS: We are currently averaging 70 new emails per day. These are not maintenance requests, just general incoming inquiries. Our busiest day of the week is Monday. Our average Replies to Resolution is 2.35. Our average handle time is 4 minutes and 54 seconds. We also receive feedback on the tone of our email conversations with our top three tones being detected as confident, formal, and appreciative.

See for yourself below…

MONTHLY COMMUNICATION ANALYTICS DOWNLOAD

TENANT AND OWNER SATISFACTION SURVEYS

Utah Property Solutions BBB Business Review