Tenant Frequently Asked Questions
Q: Is there an application fee?A: Yes, there is a non-refundable application fee of $45.00 at the time of application. This is non-refundable under any condition.
Q: Does everyone have to submit and application and pay the fee?A: Yes, every occupant over the age of 18 will need to submit and application along with paying the required fees, no exceptions.
Q: Do you run a credit report and background check?A: Yes, we run both a credit check along with a national eviction and background check at the time you apply.
Q: What information do I have to submit?A: Generally, you are required to submit 2-3 months of paystubs and/or bank statements, a copy of your driver’s license or government issued ID among contact information for employment, previous residence, references, etc.
Q: What age do you have to be to rent a house or apartment?A: A tenant must be at least 18 years of age to apply for a rental and may be required to have a co-signer on the lease depending upon your employment, credit history, and other factors.
Q: When is the security deposit and first month rent due?A: The security deposit and the first month of rent are due upon the signing of the lease agreement. The security deposit and 1st months rent must be in the form of a cashier's check made payable to “Utah Property Solutions” and submitted to the office within 2 business days after the lease has been signed. Some exceptions may apply.
Q: How much is the security deposit?A: Security deposits may vary from property to property. Typically, security deposits are equal to one month’s rent and are payable upon the signing of the lease agreement. There is a portion of the security deposit that is non-refundable as well. The security deposit is due after the lease has been signed by all parties.
Q: What if I don’t move in on the first day of the month?A: You will need to pay a prorated amount for the first month. If it is within 7 calendar days of the next month you will be required to pay for the following month as well.
Q: How long does it take to process my application?A: Generally, it takes 2-3 business days to process applications if they are submitted with all required documentation and references.
What is your address?
Our office address is:
BY APPOINTMENT ONLY
1226 W South Jordan Parkway
South Jordan UT 84095
BY APPOINTMENT ONLY
What are your hours of operation?
Our operation hours are:
Monday – Thursday 9AM to 5PM
Friday 9Am – 4PM
For emergencies, call 801-701-8033 OPTION #9
Please see our maintenance policy to see if your maintenance request is an emergency.
I’ve signed a lease, how do I move in and get the keys?
Congratulations! You have signed a lease and ready to move into your new home, now what? Prior to your arrival, our leasing staff will conduct a detailed condition inspection of the property. Upon move-in this report will be sent to you for your records. On the day your lease starts, we will send you a code to access a digital lock box. This code will only be valid for a period of time that day so please get to the property and get the keys as quickly as you can.
There will not be a company representative at your move in, however available to help during office hours should you have questions.
Where is my mailbox or how do I get a key?
Often times, the owner of the property does not know which mailbox is assigned to the property you’re renting. Contact our office, if this is the case, you’ll need to visit your local post office. Please take a copy of your lease agreement so they can verify you’re the legal resident. Once they have verified this information, they will disclose the mailbox number and also issue a new key. Unfortunately, this is a process that is highly controlled by the USPS (United States Postal Service) and they will not give us this information.
How do I get access to the clubhouse or community center?
If your home is located in a community that offers a clubhouses or community center, please contact our office for a key. It is likely we will have to contact the HOA or community manager to have a key checked out. This process can take a little bit of time depending on the community manager and how cooperative they are. Please be patient with our team as we try to get a key for your use.
When is my rent due?
If you have signed a lease with Utah Property Solutions, your lease payment is due by 5PM on the first day of every month. There is a 4-day grace period before a late fee is charged. Therefore, at 5PM on the 5th day of the month, there will be a late charged automatically.
If your lease was signed with another property management company, or the landlord directly, please refer to your lease or contact our office and we’ll be happy to help you.
How can I pay my rent?
We have made it really easy for our residents to pay rent. You can log into your tenant portal and make an online payment. If you pay with a debit card, or e-check there is no charge. If you need, you can pay with a credit card however, there will be a convenience/merchant charge from the credit card provider. You can also mail us a check however there will be a small check processing fee. The best and most convenient way to pay rent online is via e-check in your tenant portal.
What happens if I pay my rent late?
If for some reason, you have not paid your rent as agreed in your lease agreement, there will be a late charge. Typically, the late fee charge is 10% of the monthly rent, plus $5.00 per day. Please reference your lease agreement for the details of your late fee charges.
Can you explain my tenant ledger?
The tenant ledger is the official accounting of all the charges and payments associated with your account. All transactions are date stamped with reference numbers. If you have a specific question, please contact our office so we can go over it with you.
Why do I have late charges?
If you have late charges posted to your account, it is most likely you did not pay your lease charges as agreed in your Rental Agreement. Of course, if you feel we have made an error, please contact us at at 801-701-8033 or firstname.lastname@example.org
What is the tenant administration fee?
As part of your monthly payment, Utah Property Solutions charges a monthly tenant administration fee. Our goal as your property management company is to provide the best and most efficient service available. To accomplish this, we hire the very best team members and use the best technology available. Unfortunately, this comes at an expense to both our owners and residents.
Our tenant administration fee helps to cover important resources such as after-hours emergency staff, online tenant portal access, natural disaster notification system and landlord liability coverage.
What is a Utility Reimbursement Fee?
Depending on the city in which you live, you may not be able to transfer certain utilities into your name. Therefore, the owner of the property will pay the utilities and forward the statement to us. We will then add the charge for that particular utility to your account. You are then responsible to pay that charge when you make your next month’s rent payment.
How do I submit a maintenance request?
Submitting a maintenance request is really easy. You can access the “Maintenance Request” portal from the Tenant Resources Page within Utah Property Solutions website. Here is the link to submit an online maintenance request.
To better assist you, please be descriptive with the issue and if possible, please upload a photo or video. This will help us to dispatch the proper vendor and expedite the repair.
There are some repairs that are the responsibility of the resident, please review your lease agreement and maintenance policy for details on maintenance and resident obligations.
What is the status of my maintenance request?
Our maintenance policy is to get your requested maintenance processed as quickly as possible. Please know that we can receive anywhere from 5 to 20 maintenance request per day. Each day, we have to prioritize the request in compliance with our maintenance policy. Basically, maintenance it prioritized into categories of urgency. With emergencies processed immediately and deferred maintenance processed as quickly as possible.
If you have not heard from a vendor to schedule your maintenance, please contact our office so we can provide you with an update.
Why isn’t my landscaping and sprinklers being maintained?
You will have to refer to your signed lease agreement, but it is very likely you are responsible for the maintenance of the landscaping. It is the responsibility of the residents to ensure the yard stays in good order to include lawn watered, cut, trimmed, weed pulled, etc. If you are having a difficult time maintaining the landscaping as required, let us know and we can see how we can help. It is important the yards stay looking good.
Who is responsible for furnace filters, smoke detectors and light bulbs?
When you moved into the home, we made sure the furnace filters were new, smoke detectors were working, and all light bulbs functioned properly. It is the responsibility of our residents to maintain these items as agreed in the lease agreement. The furnace filter needs to be replaced at least every 90-days. If there is damage to the furnace unit and it is determined it is because the filers were not being changed, you could be held responsible.
Can we install a dish/satellite on the property?
Unfortunately, our lease does not allow for the installation of a dish without written permission. If you would like to install a dish, we will try to obtain permission from the property owner to do so. When the dish is removed, there will be holes left that will allow weather and pests to enter the home. If approved, you will be responsible for the removal of the dish/satellite and any repairs to the siding or roof upon move out.
Can I have a pet?
As much as we all love our pet friends, not all our properties are pet friendly. Please submit a Pet Request Form and we will seek approval from the property owner. Before doing so, please review our Pet Policy here so you know what to expect in the event your request is approved.
PLEASE NOTE: It is a breach of the lease agreement to bring a Pet Friend home before you have approval. This could lead to immediate termination of your lease and/or violation charges. We are all pet lovers so we will do everything we can to get approval, but you have to let us know beforehand.
Can I change my lease?
We understand that life and circumstances change, and you may need, or want to make changes to your lease. We are happy to help with making the changes, just know this is a time-consuming process and involves several people to facilitate. Therefore, there shall be a change fee charged. Typically, the lease change fee is $200. If you are adding a new tenant over the age of 18, they will need to also do an application and pay the associated fee.
When does my lease expire?
Most of our leases are for either 12 or 24-months. Your lease will end on the last day of the month of your lease. Please refer to your lease or contact us and we’ll give you the details.
Does it cost me to renew my lease?
Yes, upon your lease renewal, there will be small renewal fee charged. There is a lot of effort involved in a lease renewal. From the time we complete a renewal inspection, confer with the owner, communicate with our resident, draft the agreement, sign the agreement to update the accounting takes several team hours.
Will my lease payment go up?
Your lease payment is fixed and agreed upon at the time you sign your lease. We cannot and would not attempt to increase your lease payment during your lease period. Upon your renewal it is likely there will be an increase. There are several factors considered when a lease increase is needed such as property tax and insurance increase, repairs, HOA fees, increase management costs, utilities and market conditions. As of the time of this writing, the average annual increase is less than 4% per year.
Can I go month-to-month (M2M) with my lease?
Upon the expiration of your lease, you can go month-to-month. This is not ideal for us as the management company or the owner of the property. It is much more difficult to properly manage a property that is M2M. Therefore, there is a M2M fee charged for leases that are not in an extended lease. Your lease agreement will state the fee that will be charged to do so.
Please note that in a month-to-month agreement either party can change the lease with a 30-day written notice.
Can I cancel my lease?
Why would you ever want to cancel your lease agreement with such a great management company? While we’re sad to see you want to go, there is a process to make it happen. Your lease agreement is a legally binding contract and therefore you’re responsible for the terms of the lease in its entirety.
We know life happens and circumstances change so we can work with you to “buy out” your lease. Because everyone’s situation is different, contact our office so we can discuss your options. Typically, the lease buy-out is 3 times the monthly rent, PLUS 30-days’ notice.
How do I give you notice if I don’t want to renew my lease?
If your lease is coming to an end and you no long want to lease the home, you must give us written notice. Visit Utah Property Solutions website and submit your office Notice of Intent to Vacate and Move Out Instructions. Please see “How do I move out of my property?” question for the next steps to a successful departure.
How do I move out of my property?
We’re sad to see you go. We know moving is hectic however, there are a few very important steps that have to be completed.
- You have to give us at least 30 days written notice of your Intent to Vacate & Move Out Instructions (form) the property. We automatically assume renewal so you will need to let us know if you are not renewing your lease.
- You must deliver the keys no later than 5PM on the last day of your lease. Even if it’s a weekend, you must leave them in the after-hours drop box.
- You must submit your carpet cleaning invoice as proof of professional carpet cleaning along with the keys. No later than 5PM on the last day of the lease.
Once we have received the keys, our leasing team will perform an inspection of the property. This takes place within 3 business days of receiving the keys. Once our inspection team has completed the report, you will be emailed a copy.
PLEASE NOTE: our inspection team is noting the condition of the entire property. They will note all discrepancies they find; not just items they believe were caused by the tenant’s occupancy. Basically, just because it’s in the report, doesn’t; mean they are suggesting it was your fault. We are just documenting all aspect of the property condition.
Why is some of my security deposit non-refundable?
Your lease may require that a small portion of your security deposit is not refundable upon move out. These funds are not used for any repairs, but to cover normal wear and tear and depreciation of the property. It’s a way for the owner to help keep up on the property condition over the years such as roof repairs, concrete, appliances, etc.