Resident FAQs

Applicant FAQs

• Is there an application fee?

  Yes, there is a non-refundable application fee of $45.00 at the time of application. This is non-refundable under any condition.

• Does everyone have to submit and application and pay the fee?

  Yes, every occupant over the age of 18 will need to submit an application along with paying the required fees, no exceptions.

• Do you run a credit report and background check?

  Yes, we run both a credit check along with a national eviction and background check at the time you apply.

• What information do I have to submit?

  Generally, you are required to submit 2-3 months of paystubs and/or bank statements, a copy of your driver’s license or government issued ID among contact information for employment, previous residence, references, etc.

• What age do you have to be to rent a house or apartment?

  A tenant must be at least 18 years of age to apply for a rental and may be required to have a co-signer on the lease depending upon your employment, credit history, and other factors.

• When is the security deposit and first month rent due?

  The security deposit and the first month of rent are due upon the signing of the lease agreement. The security deposit and 1st month's rent must be in the form of a cashier's check made payable to “Utah Property Solutions” and submitted to the office within 2 business days after the lease has been signed. Some exceptions may apply.

• How much is the security deposit?

  Security deposits may vary from property to property. Typically, security deposits are equal to one month’s rent and are payable upon the signing of the lease agreement. There is a portion of the security deposit that is non-refundable as well. The security deposit is due after the lease has been signed by all parties.

• What if I don't move in on the first day of the month?

  You will need to pay a prorated amount for the first month. If it is within 7 calendar days of the next month you will be required to pay for the following month as well.

• How long does it take to process my application?

  Generally, it takes 2-3 business days to process applications if they are submitted with all required documentation and references.

Resident FAQs

• What is your address?

  Our office address is:

  BY APPOINTMENT ONLY

  1226 W South Jordan Parkway
  Suite D
  South Jordan UT 84095

  Phone: 801-701-8033

  Email: Service@utahropertysolutions.com

  BY APPOINTMENT ONLY

• What are your hours of operation?

  Our operation hours are:

  Monday – Thursday 9AM to 5PM

  Friday 9Am – 4PM

  For emergencies, call 801-701-8033 OPTION #9

  Please see our maintenance policy to see if your maintenance request is an emergency.

• How Do I Move In and Get My Keys?

  Congratulations on signing your lease! Before move-in, our team conducts a detailed inspection of the property. You’ll receive this report for your records. On the day your lease starts, we’ll send you a one-time access code for a digital lockbox. Be sure to retrieve your keys promptly, as the code will expire that day. While no representative will be present during your move-in, our office is available during business hours to assist with any questions.

• Where Is My Mailbox and How Do I Get a Key?

  If the mailbox number isn’t known, you’ll need to visit your local post office with a copy of your lease agreement for verification. Once verified, they will provide the mailbox number and issue a key. Unfortunately, USPS controls this process, and we cannot retrieve this information for you.

• How Do I Access the Clubhouse or Community Center?

  For homes with a community clubhouse or center, please contact our office. We’ll coordinate with the HOA or community manager to obtain a key. This process may take some time depending on their response, so we appreciate your patience.

• When Is My Rent Due?

  Rent is due by 5 PM on the 1st of each month. A 4-day grace period applies, but at 5 PM on the 5th, a late fee will automatically be charged. If your lease was signed with another company or landlord, please refer to your lease or contact us for assistance.

• How Can I Pay My Rent?

  Rent payments can be made easily through your online tenant portal. Payments via debit card or e-check are free, while credit card payments incur a merchant fee. Certified funds checks can be mailed but include a small processing fee. For convenience, e-checks through the portal are the best option.

• What Happens If My Rent Is Late?

  Late payments will incur fees, typically 10% of the monthly rent, as outlined in your lease agreement. Contact our office if you have concerns about late fees.

• What Is a Tenant Ledger?

  Your tenant ledger is the official record of all charges and payments for your account. Each transaction is date-stamped for accuracy. If you have questions, our office can help clarify any details.

• Why Do I Have Late Charges?

  Late charges are applied if rent or other fees are not paid as agreed in your lease. If you believe there is an error, please contact us at service@utahpropertysolutions.com.

• What Is the Tenant Administration Fee?

  This monthly fee supports key resources such as 24/7 emergency staff, online portal access, natural disaster notifications, and landlord liability coverage. It helps us maintain top-tier service for both owners and residents.

• What Is a Utility Reimbursement Fee?

  If certain utilities cannot be transferred to your name, the property owner will pay the bill, and we’ll add the charge to your account. Pay this fee with your next month’s rent.

• How Do I Submit a Maintenance Request?

  Submit maintenance requests through our online portal. Include a detailed description and upload photos or videos if possible. This helps us assign the right vendor and expedite the repair. Review your lease for details on resident maintenance responsibilities.

• What Is the Status of My Maintenance Request?

  We prioritize maintenance requests based on urgency, with emergencies handled first. If you haven’t heard from a vendor, contact our office for an update.

• Why Isn’t My Landscaping or Sprinklers Maintained?

  Refer to your lease agreement—it’s likely that landscaping is your responsibility. This includes watering, mowing, trimming, and weed removal. If you need assistance, let us know, and we’ll explore options.

• Who Is Responsible for Furnace Filters, Smoke Detectors, and Light Bulbs?

  Residents are responsible for maintaining these items. Furnace filters should be replaced every 90 days. Damage caused by neglecting these tasks may be your responsibility.

• Can I Install a Dish or Satellite?

  Installing a dish requires written approval. Contact us to request permission from the property owner. If approved, you’ll be responsible for removing the dish and repairing any damage when you move out.

• Can I Have a Pet?

  Not all properties are pet-friendly. Submit a Pet Request Form for approval before bringing a pet home. Unauthorized pets are a lease violation and may lead to penalties or termination. Review our Pet Policy for details.

• Can I Change My Lease?

  Lease changes, such as adding tenants, require a change fee. New tenants over 18 must complete an application and pay the associated fee.

• When Does My Lease Expire?

  Most leases end on the last day of the month after 12 months. Refer to your lease or contact us for specifics.

• Does It Cost to Renew My Lease?

  Yes, a renewal fee applies to cover the time and effort involved in inspections, owner approvals, market analysis and updating agreements.

• Will My Lease Payment Increase?

  Rent is fixed during your lease term. Upon renewal, increases may occur based on factors like property taxes, HOA fees, and market conditions.

• Can I Go Month-to-Month (M2M)?

  M2M leases may be allowed after your lease expires but include an additional fee. Both parties can change terms with a 30-day written notice.

• Can I Cancel My Lease?

  Lease agreements are legally binding. If you need to end your lease early, contact us to discuss a buyout option, typically 3 times the monthly rent plus 30 days’ notice.

• How Do I Give Notice to Move Out?

  Submit a Notice of Intent to Vacate via our website. Provide at least 30 days' notice before your lease ends. Review "How Do I Move Out?" for the next steps.

• How Do I Move Out?

  Provide written notice at least 30 days in advance. Return keys and a professional carpet cleaning invoice by 5 PM on the last day of your lease. We’ll conduct a property inspection upon move out and send you a preliminary report.